Where Pipedrive is strong
Pipedrive is strong as a focused sales CRM and pipeline management platform. It is useful for sales teams that mainly need visual deal tracking, pipeline stages and sales activity follow-up.
Pipedrive is strongest when the business mainly wants sales pipeline management.
Where IXXO Hub is stronger
IXXO Hub also includes deal pipeline management, but the difference is what happens after the deal. In IXXO Hub, deals can connect with proposals, invoices, payments, projects, support tickets, forms, customer portal workflows and business operations.
IXXO Hub is stronger when sales must continue into delivery and operations.
Frontend portal and customer self-service
IXXO Hub includes a frontend customer portal with tickets, invoices, proposals, orders, events, chats, downloads, forms, meeting scheduler, invoice generator and live chat. This gives customers a place to interact with the business, not only a sales team.
Most sales CRMs do not provide this level of customer-facing operational portal.
Final verdict
Choose Pipedrive for focused sales pipeline CRM. Choose IXXO Hub when CRM must connect with the wider business operation.
Pipedrive helps teams manage deals. IXXO Hub helps businesses connect deals with proposals, invoices, projects, support, portal and daily operations.
FAQs
Is IXXO Hub a direct replacement for Pipedrive?
IXXO Hub can replace Pipedrive where the business needs CRM and deals connected with proposals, invoices, projects, support, customer portal and workflows. Pipedrive may still be better for teams that only need a focused sales pipeline CRM.
Sources
- Pipedrive official website — Pipedrive